Return and Refund Policy
Ninety Nine Advertising LLC
https://www.9tnine.net
Last Updated: 31 January 2026
1. Introduction
This Return & Refund Policy explains the terms for order cancellations, return eligibility, replacements, and refunds for products and services provided by Ninety Nine Advertising LLC (“Company,” “we,” “us”). Because our work—including signage, fabrication, and large-format printing—is custom-manufactured to client specifications, our terms differ from standard retail “off-the-shelf” return policies.
2. The Nature of Custom Fabrication
We specialize in bespoke products manufactured to your unique requirements. Once production begins, materials are cut, printed, fabricated, or otherwise customized, and labor is dedicated specifically to your project. These materials cannot be repurposed or resold.
Accordingly, orders that have entered production are non-refundable and not eligible for "change-of-mind" returns. We urge all clients to carefully review artwork, spelling, dimensions, and material selections during the proofing stage.
3. Order Cancellations
3.1 Cancellations Prior to Production
If you need to cancel, notify us immediately in writing. Refunds are calculated as follows:
- Within 24 hours of confirmation: Full refund of deposit (minus third-party bank/transfer fees).
- After 24 hours (Pre-Design): Refund minus a 15% administrative fee.
- After Design Work Starts: Refund minus design fees, billed at our standard hourly rate.
3.2 Cancellations Once Production Commences
Once production begins (cutting substrates, printing, or ordering specialty materials), the deposit is forfeited. At our sole discretion, we may offer a partial credit toward future projects for exceptional circumstances.
3.3 On-Site Services (Installation / Dismantling)
Rescheduling (>72 hours notice): No charge (subject to availability).
Rescheduling (<72 hours notice): A fee of 20% of the installation cost will apply.
Site Unpreparedness / No Access: If our team cannot access the site or the site is not ready for installation at the scheduled time, the installation fee is forfeited. A new fee must be paid for rescheduling.
4. Return Eligibility (Custom Products)
4.1 No Change-of-Mind Returns
We do not accept returns or refunds due to changes in preference or requirements after a proof is approved and production has begun.
4.2 Valid Claims
You are eligible for a replacement, repair, or refund if:
Manufacturing Defects: Issues in craftsmanship not caused by third-party handling.
Specifications Error: The product materially differs from the final approved proof.
Delivery Damage: Damage caused by our team (must be reported within 24 hours).
5. Claims & Resolution Process
Reporting: Report damage within 24 hours; report defects/mismatches within 7 days.
Submission: Email info@9tnine.net with your order reference and clear photos of the issue.
Costs: For approved claims, Ninety Nine Advertising LLC covers all collection and return costs. No restocking fees apply.
5.2 Deposit Allocation
If design services are included in a combined quotation, a portion of your deposit will be allocated to cover design work. In the event of cancellation before production, this allocated amount is non-refundable.
6. Refund Processing
Timing: Approved refunds are processed within 14 business days.
Method: Refunds are issued via the original payment method in AED.
7. Governing Law
This policy is governed by the laws of the United Arab Emirates.
8. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Business Name: Ninety Nine Advertising LLC
Primary Phone: +971 2 555 5780
Email: info@9tnine.net
Website: www.9tnine.net
Full Address: Workshop 01, Block B2, MW-4, Musaffah, Abu Dhabi, UAE
We recommend contacting us as soon as possible if you need to cancel or modify an order to maximize your options.
Last Updated: Jan, 31 2026