Return and Refund Policy
Ninety Nine Advertising LLC
https://www.9tnine.net
Last Updated: 31 January 2026
1. Introduction
This Return & Refund Policy explains the terms for order cancellations, return eligibility, replacements, and refunds for products and services provided by Ninety Nine Advertising LLC (“Company,” “we,” “us”). Because our work—including signage, fabrication, and large-format printing—is custom-manufactured to client specifications, our terms differ from standard retail “off-the-shelf” return policies.
2. The Nature of Custom Fabrication
We specialize in bespoke products manufactured to your unique requirements. Once production begins, materials are cut, printed, fabricated, or otherwise customized, and labor is dedicated specifically to your project. These materials cannot be repurposed or resold.
Accordingly, orders that have entered production are non-refundable and not eligible for "change-of-mind" returns. We urge all clients to carefully review artwork, spelling, dimensions, and material selections during the proofing stage.
3. Order Cancellations
3.1 Cancellations Within 24 Hours of Quotation Confirmation
If the Client cancels within twenty-four (24) hours of confirming the quotation (by signed acceptance, Local Purchase Order, or advance deposit payment), the advance deposit is refunded in full. The Client is responsible for all third-party bank transfer, wire transfer, or payment processor fees incurred on the original transaction; these fees are deducted from the refunded amount.
3.2 Cancellations After 24 Hours and Before Design Commences
If the Client cancels after the initial 24-hour window but before design work has commenced, the advance deposit is refunded less a fifteen percent (15%) administrative fee and less all third-party bank transfer, wire transfer, or payment processor fees incurred.
3.3 Cancellations After Design Commences
The advance deposit is non-refundable once Ninety Nine Advertising LLC has issued the first internal design brief OR produced the first draft mockup, whichever occurs first.
3.4 Cancellations Once Production Commences
Once production begins (cutting substrates, printing, ordering specialty materials, or initiating fabrication), the advance deposit is forfeited in full. At our sole discretion, we may offer a partial credit toward future projects in exceptional circumstances.
4. Return Eligibility
4.1 No Change-of-Mind Returns
Because our products are custom-manufactured to each Client's specifications, we do not accept returns or refunds for changes in preference, requirements, or specifications after the proof has been approved and production has commenced.
4.2 Valid Claims Under Warranty
Manufacturing defects, specification errors against the final approved proof, and component failures are governed by the warranty certificate issued at handover. Remedies under the warranty are repair or replacement at Ninety Nine Advertising LLC's discretion. Cash refunds are not issued for warranty claims.
4.3 Delivery Damage Reporting
Damage caused by the Ninety Nine Advertising LLC delivery or installation team must be reported within twenty-four (24) hours of handover, with clear photographic evidence emailed to info@9tnine.net. Claims outside this window may be declined at Ninety Nine Advertising LLC's discretion.
5. Claims & Resolution Process
5.1 Reporting Windows
Delivery or installation damage must be reported within twenty-four (24) hours of handover. Manufacturing defects, specification errors, or workmanship issues must be reported within seven (7) calendar days of discovery. Component failures within the warranty period must be reported as soon as practicable after observation and in any case before the warranty end date stated on the warranty certificate.
5.2 Submission Method
Claims are submitted in writing to info@9tnine.net, with the project reference, clear photographs of the issue, a short description of what was observed and when, and site contact details for inspection access.
5.3 Costs
For approved claims, Ninety Nine Advertising LLC covers all collection and return costs. No restocking fees apply. Remedies are limited to repair or replacement at Ninety Nine Advertising LLC's discretion per the warranty certificate; cash refunds are not issued for warranty claims.
6. Post-Fabrication Customer Non-Performance
6.1 Scope
This section applies where fabrication is complete and the product is ready for installation, but installation cannot proceed due to Client delay, Client non-responsiveness, Client failure to provide required authorisation (including NOC or building management approval), or any other Client-side obstacle that is not within Ninety Nine Advertising LLC's control. This is not a cancellation by the Client; it is non-performance by the Client while the project remains live.
6.2 Notification Date (Day 0)
Day 0 is the date Ninety Nine Advertising LLC notifies the Client in writing (by email, WhatsApp, or printed letter) that fabrication is complete and the signage is ready for installation.
6.3 Completion Invoice Trigger (Day 15)
If installation has not proceeded by Day 15, the completion invoice representing the final fifty percent (50%) of the project value becomes payable in full, irrespective of installation status. Payment terms stated in the accepted quotation apply to this invoice.
6.4 Free Warehouse Storage Window (Day 15 to Day 30)
Following the issue of the completion invoice, the Client has a further fifteen (15) calendar days of free warehouse storage. During this window, the Client may collect the signage from Ninety Nine Advertising LLC's warehouse at Workshop 01, Block B2, MW-4, Musaffah, Abu Dhabi, or arrange for installation to proceed.
6.5 Disposal (Day 30)
If the signage has not been collected by the Client, and installation authorisation has not been received, by Day 30, the signage is disposed of by Ninety Nine Advertising LLC. All payments received under the project to that point — including the advance deposit and the completion payment — are retained in full. A separate disposal invoice of AED 500 is issued to the Client to recover warehouse removal costs.
6.6 No Refund
No refund, partial refund, credit, or replacement product applies under any part of this section. The Client's failure to authorise installation within the stated timelines does not constitute grounds for deposit refund, completion-payment refund, credit toward future projects, or re-delivery of the disposed product.
7. Refund Processing
7.1 Timing
Approved refunds are processed within fourteen (14) UAE business days from the date of refund approval. UAE business days exclude Fridays, Saturdays, Sundays, and UAE public holidays.
7.2 Method
Refunds are issued in AED via the original payment method used for the deposit. Where the original payment method is not available for refund (for example, closed bank account or expired card), the Client provides an alternative AED bank account in writing and the refund is issued to that account. Third-party bank transfer fees on refund transactions are deducted from the refunded amount.
8. Governing Law and Dispute Resolution
8.1 Governing Law
This Return and Refund Policy is governed by and construed in accordance with the laws of the United Arab Emirates, including applicable federal laws and the laws of the Emirate of Abu Dhabi.
8.2 Dispute Resolution
Any dispute arising from or related to this Return and Refund Policy is subject to the dispute resolution terms set out in Ninety Nine Advertising LLC's Terms of Service, which provide for good-faith negotiation followed by referral to the Abu Dhabi Courts, subject to any arbitration clause specifically agreed in writing for a particular project.
9. Contact Information
If you have questions, concerns, or requests regarding this Return and Refund Policy, please contact us:If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Business Name: Ninety Nine Advertising LLCCommercial Licence: CN-1755598
Primary Phone: +971 2 555 5780
Email: info@9tnine.net
Website: www.9tnine.net
Full Address: Workshop 01, Block B2, MW-4, Musaffah, Abu Dhabi, UAE
We recommend contacting us as soon as possible if you need to cancel or modify an order, to maximise your options.
Last Updated: April, 23 2026