Terms of Service
Ninety Nine Advertising LLC
https://www.9tnine.net
Last Updated: 6 December 2025
1. Introduction and Acceptance
These Terms of Service("Terms") constitute a legally binding agreement between you("Client," "you," or "your") and Ninety Nine Advertising LLC ("Company," "we," "us," or "our"), a company registered and operating in Abu Dhabi, United Arab Emirates.
By requesting a quotation, placing an order, or engaging our services in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.
These Terms apply to all services provided by Ninety Nine Advertising LLC, including but not limited to signage design and manufacturing, branding solutions, fabrication, installation, vehicle graphics, wall graphics, events and exhibitions services, and large-format printing.
2. Scope of Services
2.1 Services Offered
We provide a comprehensive range of signage and branding services, including:
• Custom signage design, fabrication, and installation
• Indoor and outdoor signage solutions
• LED and illuminated signage
• Vehicle wrapping and graphics
• Wall graphics and murals
• Exhibition stands and event branding
• Large-format digital printing
• Wayfinding and directional signage
• Corporate branding and visual identity implementation
• Maintenance and repair services
2.2 Service Specifications
All services are performed in accordance with the specifications set out in the accepted quotation. Scope changes, variations, and additional work requested after quotation acceptance are governed by the change-order terms set out in the accepted quotation, including any applicable revision rounds, revision charges, and scope-change re-quote mechanics.
3. Quotations and Pricing
3.1 Quotation Validity
Unless otherwise stated, quotations are valid for thirty (30) days from the date of issue. Prices are subject to change after the validity period expires and may be revised based on material costs, currency fluctuations, or other market conditions.
3.2 Quotation Inclusions
Each quotation will specify:
• Detailed description of products and services
• Quantities, dimensions, andspecifications
• Materials and finishing options
• Pricing breakdown (itemized where applicable)
• Estimated production and delivery timelines
• Installation requirements and conditions (if applicable)
• Payment terms and conditions
3.3 Exclusions
Unless expressly stated in the accepted quotation, the following are excluded from the project scope and are the Client's responsibility:
- Security deposits, guarantees, or financial assurances required by landlords, mall management, or building authorities.
- Third-party contractor fees mandated by mall management, building management, or authority — including certified scaffolding contractors, certified safety officers, or specialist access crews — that exceed Ninety Nine Advertising LLC's in-house scope. Where mandated, such third-party fees are billed through at cost.
- Civil works and structural modifications to the building itself (wall reinforcement, façade alteration, substrate repair), as distinct from signage fabrication and mounting which are within Ninety Nine Advertising LLC's scope.
- Rush or expedited production charges, which are agreed separately per project where accepted.
-Electrical supply to the signage location (the Client is responsible for ensuring a live power supply is available at the installation point; Ninety Nine Advertising LLC's scope covers wiring of the signage itself, not building-side electrical infrastructure).
4. Orders and Acceptance
4.1 Order Confirmation
An order is considered confirmed upon receipt of written acceptance (including email confirmation),signed quotation or purchase order, and payment of the required deposit as specified in the quotation. No production will commence until all confirmation requirements are satisfied.
4.2 Artwork and Approval
The Client is responsible for providing the artwork, design files, or design reference materials specified in the accepted quotation, in accordance with our technical specifications. We provide visual proofs, mockups, or design drafts for Client approval prior to production, as applicable to the project type. The Client must review and approve all proofs, mockups, or designs in writing. Once approval is given, Ninety Nine Advertising LLC is not responsible for errors in spelling, grammar, colors, or design elements that were present in the approved proof, mockup, or design.
3.3 Exclusions
Unless expressly stated in the quotation, the following are excluded:
• Municipal permits, approvals, and associated fees
• Civil works, structural modifications, or electrical connections
• Scaffolding, crane hire, or specialized access equipment beyond standard requirements
• Security deposits or guarantees required by building management
• Design fees for concepts not proceeding to production
• Rush or expedited production charges
3.4 Price Adjustments
We reserve the right to adjust quoted prices if material costs increase by more than ten percent (10%) between quotation acceptance and production commencement, or if the scope of work changes due to client requirements or site conditions discovered during installation.
5. Design and Revisions
5.1 Design Services
Where design services are included in the quotation, the number of initial concepts, revision rounds, and any additional-revision charges are specified in the quotation for each project.
5.2 Additional Revisions
Revisions beyond the number bundled in the accepted quotation are charged as set out in the quotation. Significant changes to the brief, scope, or direction after initial concepts are presented may be treated as a new design project and quoted accordingly.
5.2 Additional Revisions
Revisions beyond the included rounds will be charged at our standard hourly rate. Significant changes to the brief, scope, or direction after initial concepts are presented may be treated as a new design project and quoted accordingly.
5.3 Design Ownership
Design concepts and creative work remain the property of Ninety Nine Advertising LLC until full payment is received. Upon full payment, the Client receives a license to use the final approved design for the agreed purpose. Rejected concepts and unused designs remain our property.
6. Production and Timelines
6.1 Production Schedule
Production timelines are set out in the accepted quotation. Production commences only after both the advance deposit has been received in cleared funds and the Client has approved the final design in writing, whichever occurs later. Timelines are estimates and may vary based on project complexity, material availability, production capacity, and any external dependencies disclosed in the quotation.
6.2 Delays Beyond Our Control
We shall not be liable for delays caused by circumstances beyond our reasonable control, including but not limited to:
• Delays in Client approvals or provision of required information
• Supply chain disruptions or material shortages
• Customs clearance delays for imported materials
• Force majeure events including natural disasters, pandemics, or civil unrest
• Government actions, permit delays, or regulatory changes
• Site access restrictions or building management requirements
• Adverse weather conditions affecting installation
6.3 Rush Orders
Rush or expedited orders may be accommodated subject to production capacity and will incur additional charges as agreed in writing.
7. Installation Services
7.1 Installation Requirements
Where installation services are included, the following conditions apply:
• The Client must ensure the installation site is ready and accessible on the scheduled date
• Necessary permissions from landlords, building management, or relevant authorities must be obtained by the Client
• The installation area must beclear of obstructions and safe for work
• Power supply must be available if required for installation or the product The Client must provide a responsible person to be present during installation
7.2 Site Conditions
If site conditions differ materially from those assumed in the quotation, or if conditions are discovered that require additional work, we reserve the right to revise the scope and pricing accordingly. This includes but is not limited to structural issues, electrical requirements, or access limitations not previously disclosed.
7.3 Installation Postponement
Terms governing installation rescheduling, notice periods, site-unpreparedness charges, and post-fabrication storage or disposal are set out in the accepted quotation and in our Refund and Cancellation Policy. These documents together govern the Client's obligations where installation cannot proceed on the scheduled date due to Client circumstances.
8. Payment Terms
8.1 Standard Payment Terms
Unless otherwise specified in the quotation:
• A deposit of fifty percent (50%)is required upon order confirmation
• The remaining balance is due prior to delivery or installation
• For large projects, milestone payments may be specified in the quotation
8.2 Payment Methods
Payment may be made by bank transfer, cheque, or other methods as agreed. All payments must be made in UAE Dirhams (AED) unless otherwise specified.
8.3 Late Payment
We reserve the right to withhold delivery, handover, or suspend ongoing work until outstanding amounts are settled. Where payment remains outstanding beyond agreed terms, work on the project may be paused and production resources reassigned until the account is brought current.
8.4 Disputed Invoices
Any dispute regarding an invoice must be raised in writing within seven (7) days of the invoice date. Failure to dispute within this period constitutes acceptance of the invoice.
9. Intellectual Property
9.1 Client-Provided Materials
The Client warrants and represents that:
(a) the Client owns, or has validly licensed from the rightful owner, all artwork, logos, designs, images, trademarks, brand assets, photographs, text, and other materials provided to Ninety Nine Advertising LLC for reproduction, fabrication, printing, or installation ("Client Materials");
(b) the Client has obtained all necessary rights, permissions, licences, and consents to authorise Ninety Nine Advertising LLC's use of the Client Materials in performing the services; and
(c) the Client Materials do not infringe the intellectual property rights, moral rights, publicity rights, or any other rights of any third party.
The Client indemnifies and holds harmless Ninety Nine Advertising LLC, its officers, employees, agents, and subcontractors against any and all claims, demands, damages, losses, liabilities, costs (including legal fees on a full indemnity basis), and expenses arising from or connected with a breach or alleged breach of this warranty. This indemnity is uncapped and survives termination of the project.
9.2 Ninety Nine Advertising LLC Proprietary Materials
All techniques, processes, templates, tooling, production files, engineering drawings, fabrication methodologies, and operational know-how used, developed, or applied by Ninety Nine Advertising LLC in the course of the project remain the exclusive property of Ninety Nine Advertising LLC. The Client acquires no rights in any of the foregoing. Generic design elements, stock images, fonts, and third-party assets used in any design are subject to their original licensing terms and are not transferred to the Client.
9.3 Design Deliverables
Where Ninety Nine Advertising LLC creates design concepts, mockups, draft artwork, or production-ready designs as part of the services ("Design Deliverables"):(a) the copyright and all intellectual property rights in the Design Deliverables remain the property of Ninety Nine Advertising LLC at all times;(b) upon full payment of the project price, the Client receives a non-exclusive, non-transferable, non-sublicensable licence to use the final approved Design Deliverables solely in connection with the specific signage, vehicle, location, or product supplied under the project, and for no other purpose;(c) the Client does not acquire the right to use the Design Deliverables with any third-party fabricator, to register them as trademarks, to modify them, to replicate them in any other medium, or to authorise any third party to do any of the foregoing;(d) rejected, unused, preliminary, and unpublished Design Deliverables remain the exclusive property of Ninety Nine Advertising LLC and may be used, modified, adapted, or applied to other projects without any obligation to the Client; and(e) these Design Deliverable terms survive termination and completion of the project.
9.4 Portfolio, Case Study, and Marketing Usage
Ninety Nine Advertising LLC reserves the right to:(a) photograph, film, or otherwise record completed projects, including both the signage itself and the installed context;(b) use such photographs, recordings, project descriptions, and non-confidential project details in its portfolio, website, marketing materials, social media, case studies, competitive submissions, and trade publications, in perpetuity and without additional compensation to the Client.Where the Client requires non-publication, the Client notifies Ninety Nine Advertising LLC in writing to info@9tnine.net at the time of quotation acceptance or before handover, and Ninety Nine Advertising LLC acknowledges receipt in writing. Non-publication requests received after handover may be honoured at Ninety Nine Advertising LLC's discretion and do not require the withdrawal of materials already published.
10. Warranties and Guarantees
10.1 Manufacturing Warranty
We warrant that products manufactured by Ninety Nine Advertising LLC will be free from defects in materials and workmanship under normal operating conditions, for the warranty period specified in the accepted quotation and set out in the warranty certificate issued at handover. Warranty periods vary by product category and tier.Standard warranty durations, unless otherwise specified in the accepted quotation, are:
- Twelve (12) months for fabricated signage (storefront signboards, 3D reception signs, façade signage, rooftop signage, blade signs, wayfinding systems, and related fabricated signage products).
- Twelve (12) months for LED components, subject to the separate manufacturer warranty where applicable.Warranty durations for vehicle graphics, vinyl applications, large-format printing, and other product categories not listed above are confirmed per project in the accepted quotation and the warranty certificate issued at handover.The warranty period for a specific project is confirmed in the accepted quotation and on the warranty certificate issued at handover, which govern in the event of any variation from these standard durations.
10.2 Warranty Exclusions
The specific warranty exclusions applicable to each project are set out in the accepted quotation and the warranty certificate issued at handover. Exclusions typically include damage from extreme weather, customer-side electrical supply issues, water ingress from the building substrate, unauthorised third-party modifications, cosmetic wear and tear consistent with the realistic service life of the product, and any product-category-specific exclusions identified in the quotation.
10.3 Warranty Claims
Warranty claims must be submitted within the reporting windows specified in the warranty certificate issued at handover. Claims are submitted in writing to info@9tnine.net with photographic evidence and the project reference. Valid claims are rectified through repair or replacement at Ninety Nine Advertising LLC's discretion. No cash refunds are issued for warranty claims.
11. Limitation of Liability
11.1 Maximum Liability
To the maximum extent permitted by UAE law, Ninety Nine Advertising LLC's total liability for any and all claims arising from or related to the services, products, or this agreement — whether in contract, tort, negligence, strict liability, or any other legal theory — shall not exceed the total amount actually paid by the Client to Ninety Nine Advertising LLC for the specific product or service giving rise to the claim. This cap applies in aggregate across all claims, counterclaims, and causes of action arising from the same project.
11.2 Exclusion of Indirect and Consequential Damages
To the maximum extent permitted by UAE law, Ninety Nine Advertising LLC shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including but not limited to loss of profits, loss of revenue, loss of business opportunities, loss of goodwill, loss of reputation, loss of customers, loss of data, or business interruption, regardless of the legal theory advanced and regardless of whether Ninety Nine Advertising LLC was advised of, or could have foreseen, the possibility of such damages.
11.3 Exclusion of Third-Party Claims
Ninety Nine Advertising LLC shall not be liable for any claims brought by third parties against the Client arising from or related to the signage or products supplied, including but not limited to claims by landlords, building management, authorities, visitors, passers-by, or other persons. The Client indemnifies Ninety Nine Advertising LLC against any such third-party claims except where the claim arises directly from Ninety Nine Advertising LLC's proven gross negligence or wilful misconduct.
11.4 Time Limit for Claims
Any claim arising from or related to the services, products, or this agreement must be brought in writing within one (1) year of the date of the event, act, or omission giving rise to the claim, or within the applicable warranty period stated in the warranty certificate, whichever is later. Claims not brought within this time limit are permanently barred, and the Client expressly waives any longer limitation period that might otherwise apply under UAE law, to the maximum extent such waiver is permitted.
11.5 Mandatory Exceptions
Nothing in this Section 11 operates to limit or exclude Ninety Nine Advertising LLC's liability for:(a) death or personal injury caused by its proven negligence;(b) fraud or fraudulent misrepresentation;(c) any other liability that cannot be limited or excluded by UAE law.Except as set out in this sub-clause 11.5, all other liability is limited or excluded to the maximum extent permitted by UAE law.
12. Cancellation
Please refer to our separate Refund and Cancellation Policy for detailed information regarding order cancellations, refund eligibility, and associated charges. The Refund and Cancellation Policy forms an integral part of these Terms.
13. Confidentiality
Both parties agree to keep confidential any proprietary information, trade secrets, or business information disclosed during the course of the business relationship. This obligation shall survive the termination of any agreement between the parties.
14. Indemnification
14.1 Client Indemnity
The Client indemnifies, defends, and holds harmless Ninety Nine Advertising LLC, its officers, directors, employees, agents, subcontractors, and affiliates (collectively, the "Indemnified Parties") from and against any and all claims, demands, actions, proceedings, judgments, settlements, damages, losses, liabilities, costs (including legal fees on a full indemnity basis and all associated expenses), and expenses of any kind arising from or connected with:(a) the Client's breach of these Terms or any accepted quotation;(b) the Client's negligence, wilful misconduct, or misrepresentation;(c) any inaccuracy, incompleteness, or misrepresentation in information, documents, or materials provided by the Client to Ninety Nine Advertising LLC, including trade licences, site drawings, NOC documentation, brand assets, or project specifications;(d) the Client's failure to obtain, maintain, or renew required permits, landlord or mall NOCs, municipal approvals, building authority authorisations, or regulatory consents;(e) the Client's use, modification, relocation, or disposal of the signage or products supplied;(f) any claim by a third party (including landlords, building management, authorities, visitors, passers-by, or other persons) arising from or connected with the signage, products, installation, or project;(g) any claim that the Client Materials (as defined in Section 9.1) infringe the intellectual property, moral rights, publicity rights, or other rights of any third party.
14.2 Notification and Defence Control
Upon becoming aware of a claim that may be subject to indemnification, Ninety Nine Advertising LLC notifies the Client in writing with reasonable promptness. Ninety Nine Advertising LLC retains the right, at its sole discretion, to:(a) assume and control the defence of the claim using legal counsel of its choice, with costs fully borne by the Client; or(b) require the Client to defend the claim using legal counsel reasonably acceptable to Ninety Nine Advertising LLC, with Ninety Nine Advertising LLC retaining the right to participate in the defence at its own cost.The Client does not settle, compromise, or admit liability in any claim subject to indemnification without the prior written consent of Ninety Nine Advertising LLC. Settlement entered into in breach of this clause does not reduce, release, or affect the Client's indemnification obligations.
14.3 Survival
The Client's indemnification obligations under this Section 14 survive the completion, termination, or cancellation of the project and any warranty expiration, and continue indefinitely in respect of any claim arising from events that occurred during or in connection with the project.
15. Force Majeure
15.1 Non-Liability
Neither party shall be liable for any failure or delay in performing their obligations under these Terms if such failure or delay results from circumstances beyond the reasonable control of that party, including but not limited to acts of God, war, terrorism, civil unrest, strikes, government actions, changes in law or regulation, epidemics, pandemics, natural disasters, cyclonic weather events, labour action affecting the construction supply chain, or failure of public utilities or telecommunications.
15.2 Notification
The affected party shall notify the other party in writing within five (5) working days of the force majeure event arising, identifying the nature of the event and its expected impact on the project timeline.
15.3 Good-Faith Re-Planning
Both parties shall work in good faith to re-plan the project scope, timeline, and delivery in light of the force majeure event.
15.4 Retained Payments
Amounts already paid under the project at the time of the force majeure event are retained by Ninety Nine Advertising LLC against the rescheduled scope of work. No refund of previously-paid amounts is issued solely by reason of the force majeure event.
15. Force Majeure
Neither party shall be liable for any failure or delay in performing their obligations under these Terms if such failure or delay results from circumstances beyond the reasonable control of that party, including but not limited to acts of God, war, terrorism, civil unrest, strikes, government actions, epidemics, pandemics, natural disasters, or failure of utilities or telecommunications.
16. Dispute Resolution
16.1 Negotiation
In the event of any dispute arising from or relating to these Terms, the parties shall first attempt to resolve the matter through good faith negotiations.
16.2 Arbitration
If the dispute cannot be resolved through negotiation within thirty (30) days of written notice, the matter shall be referred to the Abu Dhabi Courts. Where a specific project is governed by a separately-signed Local Purchase Order or contract that provides for arbitration, the dispute resolution mechanism in that signed document shall prevail for that project only.
17. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates, including the applicable federal laws and the laws of the Emirate of Abu Dhabi. The Abu Dhabi Courts shall have exclusive jurisdiction over disputes arising from or related to these Terms, subject only to any arbitration clause specifically agreed in writing for a particular project.
18. Modifications to Terms
We reserve the right to modify these Terms at any time. Updated Terms will be posted on our website with are vised "Last Updated" date. Continued engagement of our services after any modifications constitutes acceptance of the revised Terms.
19. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties' original intent.
20. Entire Agreement
These Terms, together with any accepted quotation, purchase order, and our Privacy Policy, Refund and Cancellation Policy, and Cookie Policy, constitute the entire agreement between the parties regarding the subject matter hereof and supersede all prior agreements, understandings, and representations.
21. Contact Information
If you have questions, concerns, or requests regarding these Terms of Service, please contact us:If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Business Name: Ninety Nine Advertising LLC
Commercial Licence: CN-1755598
Primary Phone: +971 2 555 5780
Email: info@9tnine.net
Website: www.9tnine.net
Full Address: Workshop 01, Block B2, MW-4, Musaffah, Abu Dhabi, UAE
We are committed to addressing your inquiries and resolving any concerns you may have about your privacy.
Last Updated: April, 20 2026